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Hardware Installation

Return to Frequently Asked Questions

Question: Should I connect the printer before installing the software?

In most cases, it is better to install all of the software before connecting and powering on the SafetyPro printer. By waiting until the software is installed, your computer will be prepared with the proper driver when the system recognizes the printer for the first time.



Question: My printer is behaving strangely. Is there a way to simply reset the printer memory to defaults?

You can reset the printer to factory default settings through the following procedure: 1. Turn off your printer power 2. Push and hold the button on top of your printer. Continue to hold through the next steps. 3. Turn the power back on 4. The light will blink 5 times red, five times amber, then five times green. Release the button on top when the printer starts on the sequence of green blinks. 5. The printer will feed material. When it is done, power it off and back on once. Your printer is now restored to factory default settings.



Question: My printer feeds labels, but nothing is printed on them. Is something wrong with the hardware?

This problem is usually not hardware related. There are two issues that generally cause this problem:

1. Driver not set properly - Locate the windows printer driver and right-click, select Printing Preferences. Under the stock tab, make sure your media setting is set to Thermal Transfer, and NOT to Direct Thermal or Use Printer Setting.

2. Ribbon not loaded properly - improper supply loading can cause the machine to appear to print, but produce blank labels. Watch the loading video under the support section of this website to make sure your ribbon is loaded properly.



Question: I already installed my printer, but I plugged it into a different port, and now it is not working.

This is a behavior of an older version of the driver. Please install the latest driver from the support page.



Question: There are a few different ports on the back of the printer, which one do I use?

The different models of the SafetyPro may come with any of the following connectors on the back: USB, serial, centronics/parallel, and ethernet. The most commonly used connection is the USB. For the USB, you may use any standard USB printer/scanner cable, the SafetyPro printers do not require a special cable. This cable is technically called a "USB Type-A to USB Type-B" cable, and may be purchased online at a variety of vendors.

Customers with specific needs may use a serial, parallel, or usb-to-serial or usb-to-centronics cable. These cables have specific requirements, and are not considered standard. Consult with your local IT if you require a special cable or setup.

Customer who print over a network may use the ethernet port (optional on some SafetyPro printers). This port is setup using the diagnostic tool that ships on the driver CD.