The Windows Driver and Getting Started Guide are available for download online. Additional software or replacement software is available upon request. For FacilityWare, RTK Label Creator, or Arc Flash Labeler, please contact us directly at 877-762-9280.

• Download the Latest Windows Driver
• Download the Getting Started Guide

Proper Supply Loading

9 out of 10 support tickets are for improperly loaded supplies. To verify that you have loaded your supplies properly, please carefully review the flash videos linked below. If you are experiencing any of these errors, it is recommended that you reload your supplies while watching these videos:

• Label does not feed; red light
• Label begins to print, but stops; red light
• Labels seems to print but is faded, clear or not visible
• Ribbon is pulled out the front of the printer; red light

Red Blinking Light After Print

If you are getting a red, blinking light after printing, your gap sensor is set improperly.

• For continuous roll: If you are using 150' continuous vinyl rolls for printing, you need to set your sensor to "continuous." For older drivers, use the "Advanced Setup" > "Sensor Type" and set to "Continuous". for the latest driver, use the "Stock" tab, "Media Setting" > "Type" > "Continuous".
• For die-cut labels: If you are using die-cut arc flash, RTK or ANSI rolls for printing, you need to set your sensor to Vertical Gap. For older drivers, use the "Advanced Setup" > "Sensor Type" and set to "Vertical". for the latest driver, use the "Stock" tab, "Media Setting" > "Type" > "Labels with Gaps".

LabelView Settings

If you are experiencing any of the following errors, you may have a problem with your printer settings in the software. To avoid the most common errors, it is recommended that you use FacilityWare and read the Getting Started guide under "Help" > "Getting Started".

• Lable prints, but does not cut
• Label prints, does not cut, extends too long; red light
• Label is pointing the wrong way
• Label is cut off
• Label is too dark or light