SafetyPro Tech Support, Online Support, Call 877-762-9280 for more help

Products

Labeling Packages

SafetyPro, the #1 choice in labeling - Got a Brady™ Labeler? - Got DuraLabel™ Supplies? - Toll Free: 877-762-9280 - Fax: 503-761-2838

SafetyPro Downloads

The Windows Driver and Getting Started Guide are available for download online. Additional software or replacement software is available upon request. For FacilityWare, RTK Label Creator, or Arc Flash Labeler, please contact us directly at 877-762-9280.

Frequently Asked Questions

If you're having trouble with your SafetyPro, from installation to printing, please check out our FAQ section below. You may also call any time for free support at 877-762-9280.

SafetyPro FAQ

Common New User Troubleshooting

Proper Supply Loading

9 out of 10 support tickets are for improperly loaded supplies. To verify that you have loaded your supplies properly, please carefully review the flash videos linked below. If you are experiencing any of these errors, it is recommended that you reload your supplies while watching these videos:

Label does not feed; red light
Label begins to print, but stops; red light
Labels seems to print but is faded, clear or not visible
Ribbon is pulled out the front of the printer; red light

Review loading videos and reload supplies: Watch Loading Videos

Red Blinking Light After Print

If you are getting a red, blinking light after printing, your gap sensor is set improperly.

For continuous roll: If you are using 150' continuous vinyl rolls for printing, you need to set your sensor to "continuous." For older drivers, use the "Advanced Setup" > "Sensor Type" and set to "Continuous". for the latest driver, use the "Stock" tab, "Media Setting" > "Type" > "Continuous".
For die-cut labels: If you are using die-cut arc flash, RTK or ANSI rolls for printing, you need to set your sensor to Vertical Gap. For older drivers, use the "Advanced Setup" > "Sensor Type" and set to "Vertical". for the latest driver, use the "Stock" tab, "Media Setting" > "Type" > "Labels with Gaps".

You should never use a "Peel" option for your gap sensor. If you have used a wrong sensor setting you may need to reset your printer memory. Contact 877-762-9280 for quick and easy help with this problem.

Note: The Getting Started Guide has full screenshots of all driver settings. Refer to the download link above to obtain a copy of the guide.

Troubleshooting Other Problems

LabelView Settings

If you are experiencing any of the following errors, you may have a problem with your printer settings in the software. To avoid the most common errors, it is recommended that you use FacilityWare and read the Getting Started guide under "Help" > "Getting Started".

Lable prints, but does not cut
Label prints, does not cut, extends too long; red light
Label is pointing the wrong way
Label is cut off
Label is too dark or light

We can provide you with a new copy of FacilityWare if you do not have immediate access to your Software CD. Just give us a call at 877-762-9280.

Industrial Safety Solutions (ISS) provides supplies which exceed the quality specifications outlined by the original equipment manufacturer. ISS is the manufacturer of SafetyPro vinyl labeling tape. We offer money saving options for DuraLabel owners. contact us about DuraLabel compatibility.

MiniMark, GlobalMark and PowerMark are registered trademarks of Brady corporation. DuraLabel is a registered trademark of Graphic Products. All trademarks and registered trademarks are the property of their respective owners.