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Support
Printer Driver Re-install
At times, you may find it necessary to re-install your printer driver. Driver corruption can cause a host of odd behaviors. We recommend you re-install your driver only if instructed to do so by a support technician, as the process can take some time depending on your system. Failure to follow all of the instructions properly can result in the wrong printer drivers being removed from your system.
- Using the DriverWizard clears your Windows printer cache of all SafetyPro drivers. This is necessary if there are corrupted components, or if you want a clean install.
- You will need sufficient security rights to uninstall and reinstall the driver. If you don't have them, your IT department may need to complete these steps.
- Read and follow these steps carefully, or you may remove printer drivers that you don't intend to remove.
- Turn off the power on your SafetyPro printer.
- Using File Explorer, locate your SafetyPro software folder. The driver files are usually installed in "C:\Industrial Safety Solutions\SafetyPro Driver"
- Once you've located the correct folder, you should see a long list of files. Locate the file named "DriverWizard.exe"
- Run "DriverWizard.exe"
- Choose the "Remove Printer Drivers" option.
- Choose the "Automatically Remove All Drivers by Seagull" option.
- Complete the wizard to remove all of the label printer drivers and clean the Windows printer cache.
- Your computer may reboot one or more times during this process. You will need to grant permission to the DriverWizard each time it reboots.
Once the DriverWizard completes successfully, your system will be clean of the old copy of the driver. At this point, you will want to delete the "C:\Industrial Safety Solutions\SafetyPro Driver\" folder (or whatever folder you used in the steps above), and re-install the driver using the latest driver available on our support page.