SafetyPro™ Technical Support

Read the SafetyPro Frequently Asked Questions and Answers

SafetyPro Loading Videos

Software Training Videos

Check out our youtube channel for more support videos.

Downloads

The Windows Driver and Getting Started Guides are available below. SafetyPro Labeling software is available with an install key (replacement keys are available by phone for current customers).

Remote Support Options

We may be able to assist you quicker through screen sharing. We offer free support through Aeroadmin or Zoom. This option is only available while on an active call with a tech support representative.

SafetyPro Frequently Asked Questions

You'll find answers to the most common support issues in our FAQs or videos. If you still need help after reviewing these, remember that your SafetyPro comes with lifetime free technical support! Call us any time at 877-762-9280.

Common New User Troubleshooting

Below are some common errors that new users may encounter. If you're running into startup troubles, please read through the following tips, read our FAQs, watch our videos, or contact us at 877-762-9280.

Proper Supply Loading

When it comes to the industrial safety labeling industry, 9 out of 10 initial support tickets are for improperly loaded supplies. To verify that you have loaded your SafetyPro supplies properly, please carefully review the loading videos. If you are experiencing any of the following errors, it is recommended that you reload your supplies while watching the instructional videos:

Label does not feed; red light
Label begins to print, but stops; red light
Labels seems to print but is faded, clear or not visible
Ribbon is pulled out the front of the printer; red light

Review additional loading videos and reload supplies: Watch Additional Loading Videos

Red Blinking Light After Pressing Form Feed Button

Don't press Form Feed when loading your printer
Don't press Form Feed to reset your printer (flip the power switch off for 5 seconds)

The Form Feed button on the top of the printer is used only to feed blank material, and only works after a successful print. If you press the Form Feed button immediately after loading or powering on the machine, there is a good chance the printer will be in a default mode, and the Form Feed button will not work properly. If when pressing the Form Feed button you get a red blinking light, or if your ribbon is pulled out with your label stock, simply reload and reset your printer, without pressing Form Feed, and print one label. Now your Form Feed button should work properly.

It is highly recommended that you do not use your Form Feed button unless you only want to feed out blank material. If you need to use Form Feed, only do so after printing a label successfully. The Form Feed button is not a valid way to clear an error and is not a part of proper supply loading.

Red Blinking Light After Printing

The red blinking light after a print, often accompanied by the cutter not actuating or extra material feeding out, is really just a simple driver setting issue. The setting that is usually to blame is the gap sensor, which is looking for a gap in your labeling material, such as can be found on our RTK or arc flash supplies. Make sure you set the sensor type to match your loaded supplies:

For continuous roll: If you are using 150' continuous vinyl rolls for printing, you need to set your sensor to "continuous." For older drivers, use the "Advanced Setup" > "Sensor Type" and set to "Continuous". for the latest driver, use the "Stock" tab, "Media Setting" > "Type" > "Continuous".
For die-cut labels: If you are using die-cut arc flash, RTK or ANSI rolls for printing, you need to set your sensor to Vertical Gap. For older drivers, use the "Advanced Setup" > "Sensor Type" and set to "Vertical". for the latest driver, use the "Stock" tab, "Media Setting" > "Type" > "Labels with Gaps".

You should never use a "Peel" or "Tear" options for the post print action.

Unsupported Drivers

MacOS and Linux users may download and use a driver below. They are unsupported, but should function properly. These are driver-only deployments, which means MacOS and Linux users will need to supply their own labeling software (Adobe Illustrator, Inkscape, or other programs that can properly format the page size, should work but are also unsupported.)